Shipping Details

Last updated: August 11, 2026

At Novemis Store, we strive to deliver your orders as quickly and safely as possible. Please read our shipping policy below for details on delivery times, costs, and procedures.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Destinations

We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at support@novemis.store and we will do our best to assist you.

3. Shipping Times

Destination	Estimated Delivery Time
Australia	5–8 business days
United States & Canada	7–14 business days
Europe	7–14 business days
Asia Pacific	5–10 business days
Rest of World	10–20 business days

Note: Delivery times are estimates and may vary due to customs processing, public holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on orders that meet our minimum threshold — please check the checkout page for current promotions.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package through our carrier's website. Please allow up to 48 hours for tracking information to be updated.

6. Customs and Import Duties

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping fees. Please check with your local customs office for more information.

7. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support@novemis.store with your order number. We will investigate the issue and work with you to find a resolution.

8. Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@novemis.store before your order is shipped.

9. Contact Us

For any shipping-related questions, please reach out to us at: support@novemis.store