Refund Policy

Last updated: August 11, 2026

At Novemis Store, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

1. Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items without original packaging
• Sale or clearance items (unless defective)
• Gift cards

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5–10 business days.

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@novemis.store with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@novemis.store.

6. Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. How to Initiate a Return

To initiate a return, please follow these steps:

1. Email us at support@novemis.store with your order number and reason for return
2. Wait for our team to review and approve your return request
3. Ship the item back to the address provided by our team
4. Once received and inspected, your refund will be processed

8. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@novemis.store